Activate
The employee discreetly presses a wearable or uses the enrolled SOS Aegis application.
SOS Live for hospitality
Visibility for a workforce that rarely stands still.
Protect housekeepers, engineers, security teams, and other mobile employees across guest floors, service corridors, back-of-house areas, parking facilities, and resort properties.
The operating challenge
Lone-worker safety depends on knowing where help is needed.
Hospitality teams work behind closed doors, across multiple towers, and far from a fixed workstation. A room number may be unknown, a phone may be out of reach, and the first response usually belongs to hotel security and management—not an assumed external dispatch workflow.
Representative workflow
A lone worker requests help on a guest floor
A housekeeper or service employee activates a wearable while moving through a hotel tower. The incident provides the best available floor and room or zone context, routes to hotel security, and updates as the worker moves.
Locate
SOS Live returns the best supported tower, floor, room, or service-zone context.
Acknowledge
Hotel security accepts the incident so management can see that response is underway.
Track
Location source, confidence, freshness, and movement remain attached to the active timeline.
Coordinate
Security, the manager on duty, engineering, front desk, and optional responders share approved status.
Connected capabilities
One incident across the products that support it.
SOS Live modules keep activation, location, response ownership, communication, readiness, and audit connected rather than creating another collection of isolated screens.
SOS Aegis + LivePoint
Mobile and purpose-built duress for a distributed workforce.
LiveLocate + LiveGrid
Indoor location and tactical hotel-floor context where supported.
LiveCommand
Multi-property readiness, device health, incident operations, and reporting.
LiveUnity
Targeted communication across security, managers, engineering, and front desk.
How SOS Live 2.0 fits
A platform model designed for hospitality operations.
SOS Live 2.0 connects the full response lifecycle—from activation and policy to coordination, readiness, evidence, and approved escalation. Each capability can be configured around the people, risks, and operating model of this environment.
Protect a mobile workforce
SOS Aegis and LivePoint give housekeepers, engineers, security, and other lone workers discreet ways to request help across guest-facing and back-of-house areas.
Start with the property team
LiveCommand applies property policy and routes the incident to hotel security, the manager on duty, engineering, front desk, or another designated internal role.
Give responders useful property context
LiveLocate and LiveGrid can provide the best supported property, tower, floor, room, service-zone, and movement context without overstating certainty.
Keep departments coordinated
LiveUnity gives the right teams a shared incident state, acknowledgement, updates, and safety checks without broadcasting unnecessary guest or employee detail.
Manage readiness across properties
LiveCommand monitors devices, mobile enrollment, permissions, tests, rules, and exceptions across one property or a multi-property portfolio.
Deployment design
Configure the platform around the real operating environment.
A strong design starts with roles, risks, policy, existing systems, and acceptance criteria—not a one-size-fits-all device count.
- Lone-worker roles, union or policy requirements, silent activation, and shift coverage
- Guest floors, service corridors, laundry, engineering, kitchens, parking, and resort grounds
- Security, manager-on-duty, front desk, engineering, HR, and external-response responsibilities
- Employee and guest privacy, event-driven location, notification detail, and retention
- Multi-property administration, staff turnover, MDM, access control, cameras, and maintenance workflows
Build a better response
Protect the people who keep every part of the property moving.
We’ll review staff roles, towers, guest floors, service areas, response ownership, privacy, and location coverage requirements.